Your Digital Transformation Strategy Is Broken: AI Customer Centricity for Enterprise Growth

Your Digital Transformation Strategy Is Broken: AI Customer Centricity for Enterprise Growth

Learn why traditional digital transformation fails to deliver enterprise ROI in the AI era. This session exposes the shifts undermining customer experience and data usage, then delivers Chris Hood’s actionable framework for blending internal analytics and external market signals. Discover how enterprise leaders are leveraging customer-centric AI to drive retention and measurable outcomes. Get practical steps to redesign your organization’s digital programs for true transformation and sustained competitive advantage.

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Leads to Clients: Your Q4 Conversion Roadmap

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About The Speaker

Chris Hood

Chris Hood

Founder & Strategic Advisor, Name: CH Digital

Event Speaker

Chris Hood is a Top 30 Global CX Leader, strategic advisor, and published author with 35 years of customer experience and 25 years of AI innovation. He led digital transformation for Google, Fox, and Disney, delivering measurable engagement and business growth.

Hosts

Michael Bernzweig

Michael Bernzweig

Founder, Software Oasis

Michael Bernzweig is a SaaS industry connector and the founder of Software Oasis, leading collaboration and partnership initiatives for B2B tech. He is passionate about building professional communities.

Michael Bernzweig

HubSpot

All-in-one CRM, marketing, sales, and service platform built for business growth.

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